Number of Seats/Users: Torch offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Torch that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Torch. Torch reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Torch offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Torch. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Torch often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Torch is generally seen as a strong, people-focused learning and development platform, with a few clear areas where Spendbase clients feel it could improve or be better matched to budget.

Key strengths Spendbase clients highlight:

• High-touch support and partnership
• Clients consistently mention fast, proactive customer service.

• Implementation and ongoing support teams are described as true partners who adapt to each company’s needs.

• Admin and user ease-of-use

• The platform is viewed as intuitive, with simple navigation.

• Updating and curating learning paths is called out as especially easy for admins.

• Leadership and mentoring impact

• Torch is praised for:
  • Structured mentor/mentee workflows and accountability
  • Helpful resources around mentoring and leadership development
  • Strong results for new supervisors and leadership pipelines

• The 360 review process is considered solid, if not exceptional.

• Engagement and community

• Quick-burst content, “missions,” and an active community help maintain engagement.
• Follow-ups and reminders support accountability in mentoring and coaching relationships.

Main friction points our internal data shows:

• Coach matching and flexibility
• Some clients feel matching is too limited (few options, thin profiles).
• Lack of initial “chemistry checks” with coaches is a pain point at this price level.

• Switching coaches is perceived as harder than it should be.

• Onboarding consistency

• At least one client expected more hands-on onboarding and check-ins for the cost.

• Product gaps

• Desire for:
  • A mobile app and stronger push notifications
  • Deeper content in technical/IT skills
  • More “how to be an effective mentor” training
  • Tighter integrations with HR/ATS systems

From a Spendbase discount perspective, this typically translates into:

• Strong justification for investment when:

• Leadership development, mentoring, and admin simplicity are top priorities.

• Negotiation levers where:

• Clients want guarantees on onboarding quality, coach-matching flexibility, roadmap commitments for integrations/mobile, or expanded content to better match the price point.