Number of Seats/Users: TRAITS offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows TRAITS that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from TRAITS. TRAITS reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: TRAITS offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from TRAITS. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: TRAITS often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that TRAITS is seen as a highly effective tool for lowering hiring risk and improving people decisions across the employee lifecycle.

From what our Spendbase clients tell us, a few clear themes stand out:

1) Overall satisfaction and longevity
– Many clients have used TRAITS for years (10+ in some cases), which signals strong product stickiness.
– Ratings consistently sit in the 4–5 range, with a large majority at 5.0.
– Clients highlight both the software and the human support as key value drivers.

2) Core value: “Right person – right seat”
Clients repeatedly mention that TRAITS helps them:
– Match people’s innate traits to role requirements
– Reduce misalignment between how people prefer to work and what the job actually demands
– Cut turnover that stems from poor role–individual fit

Our internal data shows that TRAITS is most valued for:
– Hiring: Better shortlisting and more targeted interview questions
– Promotion/rotation: Avoiding the “great performer promoted into the wrong role” problem
– Performance management: Using trait insights to understand why someone is struggling and how to support them

3) Product strengths
Spendbase clients most often highlight:
– Easy to understand reports and visuals
– Quick assessments that are simple to deploy
– Clear comparison between candidate traits and role traits
– A strong impact on engagement, productivity, and development conversations

Typical positive outcomes mentioned:
– Reduced turnover and hiring mistakes
– More confident hiring and promotion decisions
– More constructive coaching and performance discussions

4) Friction points and recent improvements
While satisfaction is very high, a few pain points appear, many of which have been addressed in newer versions:
– Earlier versions had text-heavy reports; newer ones are more reader-friendly
– Re-assessment used to be repetitive; now innate traits can be reused when roles change

5) What it takes to get full value
Our clients note that TRAITS works best when:
– The organization is committed to using it consistently, not just once-off
– Role trait requirements are clearly defined up front
– Managers are trained to interpret and use the reports in conversations

From a Spendbase discount perspective, TRAITS tends to deliver the strongest ROI for teams doing regular hiring, internal moves, or structured performance management, since the value compounds with each people decision.