Number of Seats/Users: VBASoftware offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows VBASoftware that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from VBASoftware. VBASoftware reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: VBASoftware offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from VBASoftware. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: VBASoftware often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that VBASoftware delivers strong value for organizations that need flexibility, automation, and support for complex benefits administration, but there are a few areas where expectations and reality don’t fully align.

From what Spendbase clients share most often, the main strengths cluster around:

• Configurability & flexibility
• Highly customizable benefit and claims setups
• Strong fit for boutique TPAs and firms with non‑standard plan designs

• Helps capture the right data for ongoing analytics and reporting

• Automation & efficiency

• High auto‑adjudication rates once configured correctly
• Significant reduction in manual processes and paperwork

• Easier, faster claims processing compared to legacy systems

• Ease of use & onboarding

• Generally intuitive and user‑friendly for day‑to‑day users
• Cloud-based access is appreciated for remote/hybrid teams

• EDI and integrations are viewed as a big operational win

• Support & partnership

• Repeated praise for responsive, engaged customer support
• Many clients describe VBA as a “true partner” rather than just a vendor

At the same time, our internal data also highlights consistent friction points:

• Cost and pricing perception
• Customization and advanced configuration can “cost a fortune” for some

• Smaller or newer companies can feel the platform is pricey upfront

• Setup effort

• Plan setup can be monotonous and time‑consuming

• New users without prior experience may need structured training to avoid errors

• Functionality gaps

• Some features (e.g., certain flex options) still require tracking outside the system

• A few processes still need manual intervention where automation is expected

• User interface & modernization

• Several Spendbase clients mention that the UI feels dated and due for a visual/UX refresh

From a Spendbase discount perspective, the ideal VBASoftware customer is a growing TPA or insurer that values deep configurability and is ready to invest in setup and customization. For those teams, negotiated pricing and phased rollout (starting with core automation, then layering advanced features) tends to maximize ROI while keeping budget under control.