Number of Seats/Users: ZGIVE offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows ZGIVE that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from ZGIVE. ZGIVE reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: ZGIVE offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from ZGIVE. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: ZGIVE often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that ZGIVE performs very strongly for nonprofit fundraising events, especially when ease of use and hands-on support matter most.

Based on what Spendbase clients share with us, the main strengths are:

• Ease of setup and use
• Simple to configure auctions and campaigns
• Works smoothly for in‑person, virtual, and hybrid events

• Easy for donors to register and bid from their phones

• High‑touch customer support

• Fast, friendly responses
• Proactive coaching on how to set up campaigns, wine pulls, fund‑a‑need, etc.

• Reliable during‑event support, which reduces risk for first‑time digital events

• Fundraising effectiveness

• Clients regularly hit or exceed goals (examples: $35K week‑long auction, $11K first‑time hybrid event, “few thousand” from small online auctions)
• SMS/text features are especially effective; some clients report that most participants accessed the auction via text links
• Works well for small and rural nonprofits thanks to revenue‑share style pricing

Our internal data also highlights a few recurring friction points:

• Bid correction & Buy It Now
• Donors occasionally click “bid” or “Buy It Now” by mistake
• Earlier versions made it hard to reverse or correct these actions and adjust thermometers

• Vendor indicates newer upgrades are addressing this, so version/feature set should be confirmed in contracts

• Communication tools

• Built‑in SMS is strong, but clients would like:

  • Shorter text numbers (short codes) for easier “text to give”
  • Basic email campaign features similar to Mailchimp

• Integrations & admin

• Limited CRM integrations today; at least one common nonprofit CRM is not supported
• Some finance teams would prefer automatic billing statements on charge date

From a Spendbase discount perspective, our guidance when negotiating ZGIVE typically includes:

• Confirm inclusion of:
• Full SMS capabilities
• Upcoming feature upgrades (bid reversals, Buy It Now fixes, UX updates) at no added cost
• For smaller or rural nonprofits, push for:
• Pricing aligned to their donor base size and fundraising volume
• Access to lower‑priced “risk‑free” auction item partners
• Ask for:
• Clear roadmap and potential discounts around CRM integrations
• Service‑level expectations for during‑event support baked into the agreement

Overall, our internal data shows that ZGIVE offers strong value when paired with the right commercial terms and clarity on upcoming product improvements.