Number of Seats/Users: WebinarJam offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows WebinarJam that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from WebinarJam. WebinarJam reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: WebinarJam offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from WebinarJam. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: WebinarJam often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that WebinarJam is a mixed bag of strengths and frustrations for many teams across industries.

Strengths spotted by Spendbase clients:

– Easy Webinar Setup: Most Spendbase clients highlighted the simplicity of launching webinars. Even those with limited tech experience found it intuitive.
– Comprehensive Features: The ability to add multiple presenters, automated product offers, surveys, and push emails during webinars stands out. The “panic button” (quick reboot) seems to be a lifesaver if things go wrong.
– Customizable Registration & Funnel Pages: Several users loved the range of templates and the relatively smooth funnel creation for participant registration.
– Support for Large Audiences: Broadcasting to thousands at once without extra costs is appreciated, making it affordable for scaling events.
– Useful Integrations: Connections with ActiveCampaign, WordPress, and Infusionsoft get positive notes for streamlining follow-ups and sales.
– Evergreen Webinar Options: Spin out recorded webinars that can keep running for years, converting sales on autopilot.

Common pain points for Spendbase clients:

– Technical Bugs and Reliability: Our internal Spendbase client data shows frequent issues like chats not working, glitches in notifications, and problems with tags. Some clients had webinars go wrong at crucial moments, negatively impacting sales.
– Customer Support: Many clients reported slow, sometimes ineffective responses from support or found the escalation process confusing.
– User Interface Limitations: While easy for attendees, organizers found the interface clunky, lacking customization (especially for thank you pages and branding).
– Lag and Streaming Issues: Screen sharing delays, audio problems, and lag times between presenters and attendees are also notable concerns.
– Rigid Registration Forms: Company name and custom fields aren’t easy to add, which is a problem for B2B users.
– Expensive Compared to Competitors: A good chunk of Spendbase clients felt that the price was higher than other platforms offering similar features, and missing integrations like Salesforce or Google Analytics is a dealbreaker for some.
– Recurring Webinars Setup: Functionality for recurring sessions doesn’t perform well, often requiring repeat manual setups.

Spendbase key takeaways:
– WebinarJam shines for ease of use, scalability, and audience interaction tools.
– Reliability and customer support need urgent attention.
– It’s best suited for smaller organizations that prioritize simplicity but don’t require deep customizations or analytics.
– For Spendbase clients optimizing tech spend, consider if the feature set matches your growth needs and be aware of recurring reliability issues before committing.

Friendly tip: If your priority is cost efficiency and stability, do your homework and possibly negotiate for extra support or discounts!