Number of Seats/Users: TripWorks offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows TripWorks that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from TripWorks. TripWorks reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: TripWorks offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from TripWorks. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: TripWorks often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that TripWorks performs very strongly for tour and activity businesses that care about revenue growth and operational efficiency, with a few clear areas to watch from a cost and support standpoint.

Key strengths Spendbase clients highlight

1) Revenue & conversion impact
– Many clients explicitly report:
– Higher ticket values and more upsells
– Stronger tip volumes (one case: tips per tour more than doubled)
– More recovered “abandoned carts” and draft purchases
– Self‑service rescheduling and smooth booking flows reduce friction, which tends to improve conversion and repeat bookings.

2) Ease of use & onboarding
– Most teams learned the “first 20%” of the platform quickly and could operate day‑to‑day without heavy training.
– Mobile access and simple schedule controls (open/close availability quickly) are big wins for small and seasonal teams.

3) Customer support & partnership
– Our data shows unusually high satisfaction with:
– Dedicated account managers
– Fast responses and willingness to jump on calls
– Openness to build custom or suggested features over time
– This is especially valued by operators with complex resources (large equipment fleets, weather‑dependent tours, multiple resellers).

4) Functional highlights that drive value
– Self‑serve rescheduling for weather‑impacted tours
– Strong resource management for large inventories
– Integrated payments, email/SMS comms, review collection
– Multi‑language booking now available (including Spanish)

Main pain points and cost-related flags

1) Feature gaps / pace of development
– Some clients feel certain features (POS, availability options, phone app, waitlist) are not yet as polished as they’d like.
– New UI introduced extra scrolling for some workflows.

2) Support consistency
– While top‑tier support is common, a few clients note:
– Longer waits or script‑like answers from some agents
– Slower resolution on more complex issues or weekends

3) Fees & payment processing
– Several comments call out:
– Booking/processing fees feeling high to end customers
– Extra cost or friction when trying to use external payment processors
– From a Spendbase perspective, this is the main area to benchmark and negotiate:
– Card processing rate
– Any extra percentage for using third‑party gateways
– Pass‑through vs absorbed booking fees, and impact on conversion

Summary for Spendbase clients

TripWorks is a strong fit for operators prioritizing revenue lift, modern UX, and close vendor collaboration. When we help clients evaluate or renegotiate, we focus heavily on the fee structure and processing terms, while preserving the features and support that are clearly driving growth.